Privacy Policy
At Julià Travel, S.L.U. (hereinafter, “JT”) we value your trust and privacy. For this reason, we will explain, below, simply and transparently, how exactly we use your data.
We encourage you to read carefully this privacy policy (hereinafter, the “Privacy Policy”) and if you have any questions or want more information in respect to this, you can write to us at rgpd@julia.net and we will try to help you.
Who is the data controller?
The data controller is who decides the purpose for which your information is used, which in this case is JT, with Tax ID No. B29045895 and domicile at Calle Puerto de Used 20, 28031, Madrid. Telephone: +34 934 026 900 and email: rgpd@julia.net.
What data do we collect from you and for what purpose?
• If you contact us via our online form, by email or any other means we provide, we will use your contact details to appropriately handle your request or query in accordance with its nature. This includes the possibility of contacting you and submitting this enquiry or request to the department that can provide you with a response.
The legal basis that allows us to carry out this processing of your data is your consent, which you give us when contacting us, and our legitimate interest in providing you the best possible service.
• If you purchase an excursion for any of our destinations, we will use your data to comply with, develop, control and manage your purchase, with the aim of securing a proper delivery of our service. Among others, we may send you the booking confirmation and voucher, remind you about your booking, ask your opinion on the excursion or activity carried out in order to improve our service or inform you about any intended change.
The legal basis that allows us to carry out this processing is the execution of the contract.
If you wish to subscribe to our blog, we will ask you for your email address so that you can send new publications there.
The legal basis that allows us to carry out this processing of your data is your consent, which you give us when you provide us your email.
• If you decide to abandon the purchase process, we will ask you for your email address in order to manage your next order.
The legal basis that allows us to carry out this processing of your data is your consent, which you give us when you provide us your email.
• If you wish to download content such as catalogues, travel guides, etc., we will ask you for your full name and email address in order to provide you with the content you desire.
The legal basis that allows us to carry out this processing of your data is your consent, which you give us when you provide us your personal details.
• If you use the Wi-Fi network, we will ask you for your full name and email address to manage the Wi-Fi service and to send you own or third-party commercial communications if you give us your consent. We will also ask you for this information to request comments, ask for ratings regarding the experience, improve our service and send you information about other activities and excursions you can enjoy at your destination.
The legitimate basis that allows us to carry out this processing of your data is, respectively, your consent and our legitimate interest in knowing the user’s experience and improving our service.
• If you register to view your favourite products and your bookings, we will ask you for your full name and email address to manage your registration and enable you to view your favourite products and bookings.
The legal basis that allows us to carry out this processing of your data is your consent, which you give us when you complete the form and send it to us.
• We may email you commercial communications about new services, attractions packages or other products and new developments that may be of interest to you. However, you may at any time object to the delivery of these commercial communications, in which case we will stop sending you them.
The legal basis that allows us to carry it out is our legitimate interest, in accordance with article 21.2 of the LSSI or, where applicable, your consent by you marking the corresponding box.
If you expressly request it, we can send you information about third-party products or services.
The legal basis that allows us to carry it out is your consent, which you give by marking the corresponding box.
• When you browse our Website, we can take measurements and, where appropriate, analyse your browsing habits anonymously.
The legal basis that allows us to carry out this processing of your data is your consent, which you give when you accept the installation of our cookies and which you can revoke or configure at any time through our settings panel. You can find more information about the use of cookies in our Cookies Policy.
How long do we keep your data?
We will process your data for the time strictly necessary to fulfil the purpose they serve in each case. Once they are no longer necessary for the purpose that we process them, they will remain blocked for the sole purpose of attending to any responsibility or obligations that may arise from the processing thereof, after which they will be deleted.
Who do we share your data with?
Any sharing of data that we make will always be respecting your rights and in compliance with data protection regulations. In this sense, we will only share your data:
• With service providers that help us carry out our activity, for example computer tools, technical support services, etc. Some of these providers may transfer data outside the European Economic Area (EEA). However, these communications are carried out with the necessary guarantees and have the level of data protection equivalent to the protection in Europe, as required by current regulations
• In cases where it is necessary to comply with our legal obligations, the data may be communicated to public authorities and the State Security Forces and Bodies
• To the Julià Group, because we jointly manage certain activities or matters
• We will also send your data to third parties so they can send you commercial communications if you have provided us your consent
Registration and monitoring of corporate accounts on social networks
The data on the corporate profiles that JT has on the different social networks linked to this Website may be processed under other privacy policies. Specifically, the following corporate accounts are held by JT on social networks:
- INSTAGRAM: https://help.instagram.com
- FACEBOOK: https://es-es.facebook.com/privacy/explanation
The profiles on social networks linked to this Website have been created for you to learn more about our activity and to provide different communication channels to people interested in our company and the services we offer.
What are your rights when you provide your personal data?
As the owner of your personal information, you have the right to:
• Access the data that we process about you and detailed information about this processing
• Request that your information be rectified if you consider it to be inaccurate
• In some cases, request that your data be deleted, you can oppose our usage, and you can limit our processing thereof
• Portability of your data, that is, to receive your data or to have it delivered to a third party in a format that allows them to process it
• Withdraw your consent at any time in all processing that is subject to said legal basis
• Contact the Spanish Data Protection Agency, by going to www.aepd.es, if you consider that we have not properly addressed your rights or you would like more information about them
If you have any questions regarding exercising your rights, before contacting the Control Authority, we remind you that, you are welcome to contact us directly by writing to rgpd@julia.net and we will try to help you in the best possible way.
Changes to our Privacy Policy
JT may amend the information contained in this Privacy Policy when it considers this appropriate. Should it do so, we will notify you by various procedures through the Website (for example, through a banner or a pop-up) or your email. In any case, we suggest you to review this Privacy Policy from time to time in case changes are made to the Content.
Consequences of not providing your personal data
Our Website sometimes requires personal data. If you choose not to provide them, you will not be able to purchase the products and services/use their functionalities or they will be suspended or cancelled. When providing data is optional and you decide not to share them, the functions using this data, such as personalisation, will not work for you.
Last update: August 2021